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Customer Service

About Us

We at Urban Baggerie are proud to present a unique selection of bags with a classic style geared toward business and leisure travelers.  Our collection features a wide selection of the newest rolling luggage, briefbags, computer cases, duffels, clothing and travel accessories.  The majority of our pieces can be personalized with a name or initials embroidered directly on the bag in a wide variety of thread colors.  Best of all, personalization is free!

At Urban Baggerie, you will find classic, fresh, stylish bags with the quality you expect and deserve.  We hope you have a great experience shopping  at one of our locations!  


Returns Policy

All products returned must be in new condition with tags within 30 days of the date of purchase and must be returned to the original place of purchase.  All clearance items and discounted items are FINAL SALE and cannot be accepted for return.  We do not accept returns on used merchandise.  We are happy to assist you in arranging any repair work or item replacement that is covered under any manufacturers’ warranty. 


  • Credit is issued immediately to the original purchaser’s credit card.

 CASH SALE under $25

  • A cash refund at the cash register

 CASH SALE over $25

  • A company check is issued.  Please allow a week for the mail.



We will gladly ship any items to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

You can trust that your order will be quickly processed and safely delivered.  Please allow 1-3 business days if you request your item to be personalized.  When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.  Your personalized item sent via standard UPS Ground shipping method should arrive within 7-10 days depending on the shipping address. (see map below for approximate delivery times)  If you need it quicker, we can ship UPS 3 Day Select, 2nd Day Air and Next Day Air to most locations for an additional shipping charge.  We can also ship to FPO/APO or an international address. 

[UPS Shipping Map]

Contact Information & Hours

Oak Creek Shopping Center
1238 E Powell Road
Lewis Center, OH 43035

Phone: 614-985-4177

Email: polaris@urbanbaggerie.com

Hours: Monday-Saturday 11-7 EST, Sunday 12-5 EST





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